CUSTOMER CARE

EXCEPTIONAL HOMES, EXCEPTIONAL CARE

Your PH home is more than a place to live – it’s a reflection of our dedication to quality and care. From the moment you receive your keys, we’re here to ensure your journey is effortless and reassuring.
 

OUR COMMITMENT

Before handover, every home is inspected and tested to the highest standards. We meet all building control and warranty requirements – and our own, even more demanding, standards of finish and presentation.
 
If you ever have a question or concern, our Customer Care team is ready to assist, Monday to Friday, 9.00am – 5.00pm, and we always aim to respond promptly, personally and professionally, keeping communication clear, courteous and efficient.

Call: 0161 300 8300

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Email: enquiries@phph.co.uk

Call: 0161 300 8300

Email: enquiries@phph.co.uk

YOUR HOME

When you reserve your PH home you’ll receive a Homebuyer’s Manual, details of your Warranty Provider and a copy of their specific Consumer Code, plus other documents relating to your purchase.
 
We’re always looking for ways we can improve and enhance the buying experience, and to that end, we developed the PH Purchaser Portal, an online resource that enables every buyer to interact with us at any time, from the moment they reserve. It’s everything a purchaser should need to make moving into a PH home simple, smooth, and enjoyable.

YOUR WARRANTY

Every PH Homes property is covered by a comprehensive 10-year structural warranty for lasting peace of mind.

  • A copy of the Warranty Policy and Consumer Code from your particular Warranty Provider will be provided on reservation.
  • The warranty period begins when the property is build complete and a copy of the final certificate is provided on or before legal completion.
  • For the first two years (the developer liability period), PH Homes will address any issues resulting from materials or workmanship.
  • From years three to ten, your Warranty Provider will manage any structural concerns.
  • You’ll find your specific provider’s contact information within your Warranty Documents, or you can click the links below:

THE CONSUMER CODE

PH Homes complies with the Consumer Codes followed by our chosen Warranty Providers – independent standards designed to protect new home buyers.

All ensure openness, fairness, and transparency throughout your journey – from first reservation, right through to after-care.

ICW adheres to The ICW Consumer Code for New Homes, Global Home Warranties the Consumer Code for New Homes and Premier Guarantee the Consumer Code for Home Builders, copies of which can be downloaded below.

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OUR COMPLAINTS PROCEDURE

We hope you never have cause to raise a complaint, but should you need to, our Complaints Procedure has been designed to resolve your issue as quickly and efficiently as possible. 
 
DOWNLOAD A COPY